Store Policy

ALL PURCHASES ACKNOWLEDGE THEY HAVE READ AND AGREE TO THE STORE POLICY BELOW:

We are authorized to sell live animals only within the United States, with the exception of Alaska, Hawaii, and surrounding US Territories. 

Return Policy (Dry Goods)

All supplies and dry goods ship within 1-2 business days of purchase. Returns are accepted at buyers expense within 7 days of purchase, in order to receive a refund the product must be returned in the condition it arrived. Once returned, we will evaluate the condition and issue a refund.

WE HAVE 2 DIFFERENT LIVE ARRIVAL GUARANTEE POLICIES DEPENDING ON THE ANIMAL YOU ARE ORDERING, PLEASE READ THE RELEVANT POLICY BELOW.

We ship live animals via FedEx between Monday and Tuesday, this ensures the animal arrives to you on time and healthy.

All shipped isopods, springtails, and live feeders come with an overcount to ensure you receive the amount purchased in the unlikely event of loss during shipping.

Isopod & Springtail Live Arrival Guarantee Policy (LAG):


Shipping Options

  • FedEx 2‑Day or Overnight (Hold for Pickup only)Live Arrival Guarantee (LAG) applies only when shipments are held at a FedEx hub for pickup.
  • Orders must be picked up the same day they arrive. Any issues must be reported with photo/video evidence on the day of arrival.
  • Shipments sent to a home address are not covered under LAG.
  • At checkout, please provide the FedEx hub location where you’d like your order held. If none is specified, we will ship to the hub closest to your address.

    Weather & Temperature Conditions

    • LAG is valid only when temperatures at the destination are between 40°F and 90°F.
    • If temperatures are below 40°F or above 90°F, shipping may be delayed for animal safety.
    • Heat or cold packs are included at no extra cost when necessary.

    Live Arrival Guarantee Requirements

    • Clear photo/video evidence of DOA (Dead on Arrival) animals must be provided the same day of delivery.
    • LAG covers only the number of animals purchased. Any extras or overcounts included in your shipment are not covered.
    • Example: If you purchase 10 isopods and receive 15, but 2 arrive DOA, LAG does not apply since you still received the full purchased amount.

      Right to Delay Shipping

      • We reserve the right to delay shipments during extreme weather conditions to protect the health and safety of the animals.

      Feeder Insects Live Arrival Guarantee Policy (LAG):

      Shipping Method

      • Live feeders (Mealworms, Roaches, Superworms) ship via USPS Priority directly to your door. Feeders are shipped separately from other live animal orders.
      • Live Arrival Guarantee (LAG)
        LAG applies only when destination temperatures are between 40°F and 90°F.
        • Any issues must be reported with clear photo/video evidence on the same day of delivery.

      All sales are final. We are not responsible for the post offices delays or treatment for the package, but we will always try and do what we can to make sure you are happy and have a positive experience with us!

      Mystery Boxes (Isopods Only):

      The buyer acknowledges that purchasing a mystery box does not qualify for returns or refunds outside of animal deaths as described in the Live Arrival Guarantee Policy in our Store Policy section. You cannot hand select what species we give you, you're welcome to include a wish list that we will consider, but this is not a guarantee on what species you get. We pull from species that are actively available in our shop, if its sold out, it won't be included as a possibility in the mystery box. 

      Springtail Cultures

      Springtail cultures will ship in one cup until the quantity surpasses a count of 500. Should you want separate cups, please request it in the notes at checkout or send an e-mail.